Terms & Conditions

Ordering Policy
Mostly our orders are dispatched within 2-3 days, after the order is confirmed by our customer support. If a product is temporarily out of stock, you will be informed by our customer support via phone or email.

Please expect to receive your order within approximately 7-10 working days after it has been confirmed. Also please note that the above mentioned delivery timings are estimates and not guaranteed.

Order Cancellation
If you wish to make any changes to the order you have placed or cancel it, you may do so within a period of 7 days after placing the order by contacting our customer support. Orders cannot be changed or cancelled once they have been delivered.

Damages Claim
In case of a damaged product, you are requested to inform us about it within 24 hours to claim an exchange for your purchased product. The same product will be delivered at the mentioned address by means of our free home delivery service.

Order Return / Exchange Policy
Once an order has been delivered to you but you wish to exchange it due to any of the mentioned reasons below, you may do so within 7 days after receiving the order. The accepted reasons of exchange are:

Incorrect article quantity.
Poor quality of the article.
Color and design differs from the displayed product.
Size and dimensions of the article are different than as communicated.

If you claim for an exchange of your purchased product, a replacement product will be dispatched right after the original item has been received by our team. Delivery charges for the replacement will be borne by the customer.

The exchanged goods must be in new condition and returned in original packaging along with all the included accessories.

Information regarding online shopping
We always try to make sure that the descriptions and the listed prices provided on our website are regularly updated. However, mistakes are inevitable and may occur at a few instances. Therefore, in case we discover any error that has affected your order, we will notify you about it directly. You are also advised to keep in mind that purchasing goods through the internet gives you a different experience in comparison to purchasing them from a brand’s physical retail outlet or store.

For this, you must be aware of the following:

  • Size and shape of the products may vary in real in comparison to how they appear on screen. We have also provided dimensions in the description for each of our product.
  • The product colors as shown on the website will depend on many factors that also includes your display settings.
  • Pictures and images are just for representation purposes. For an accurate idea you must meticulously read the written description provided with the item or contact our customer support to inquire further details.
  • JB Saeed Studio reserves the right to withdraw any product from sale at any time.
  • It is our utmost commitment to deliver your order within the specified time. However, the specified dates and times are only estimates to the best of our knowledge and may differ at occasions due to unforeseen circumstances.